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Recommended Reading

Articles

Daley Ullem E, Gandhi TK, Mate K, Whittington J, Renton M, Huebner J. Framework for Effective Board Governance of Health System Quality. IHI White Paper. Boston, Massachusetts: Institute for Healthcare Improvement; 2018. (Available on ihi.org)

Daley Ullem E, Gandhi TK, Mate K, Whittington J, Renton M, Huebner J. Research Summary: Effective Board Governance of Health System Quality. Boston, Massachusetts: Institute for Healthcare Improvement; 2018. (Available on ihi.org)

Books

Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace by Ron Zemke, Claire Raines, Bob Filipczak

Talking from 9 to 5: Women and Men at Work by Deborah Tannen

The World of W. Edwards Deming Second Edition by Cecilia S. Killian

What You Are Is Where You Were When... Again! With Morris Massey by Morris Massey

Five Days at Memorial: Life and Death in a Storm-Ravage d Hospital by Sheri Fink

My Stroke of Insight: A Brain Scientist's Personal Journey by Jill Bolte Taylor

Being Mortal: Medicine and What Matters in the End by Atul Gawande

The Checklist Manifesto: How to Get Things Right by Atul Gawande

Why Hospitals Should Fly: The Ultimate Flight Plan to Patient Safety and Quality Care by John J. Nance

Bed Number 10 by Sue Baier, Mary Zimmeth Schomaker

Websites

Center for Disease Control and Prevention, www.cdc.gov

Institute for Healthcare Improvement, www.ihi.org

American Society for Quality, www.asq.org

The Joint Commission, www.jointcommission.org

The Advisory Board, www.advisory.com

Malcolm Baldrige National Quality Award, www.nist.gov/baldridge/baldrige-award

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